Privacy Policy
Last Updated: 1 September 2026
DriveSmart (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Payment information, which is processed securely by our payment providers
- Device and browser information
- IP address and approximate location
- Website activity and browsing behaviour
- Information collected through cookies, pixels and similar technologies
How We Use Your Information
We may use your information to:
- Process, fulfil and deliver orders
- Process payments and refunds
- Provide customer support
- Communicate with you about your orders
- Send marketing emails or SMS messages where permitted or with your consent
- Detect and prevent fraud or misuse
- Operate and improve our website
- Measure website and advertising performance
- Personalise advertising and marketing
- Comply with applicable legal obligations
Third-Party Services
We use third-party service providers to help operate our business. These may include:
- Shopify for our online store and checkout
- Payment providers such as Shopify Payments and PayPal
- Shipping, fulfilment and logistics providers
- Email and SMS marketing providers
- Advertising platforms such as Meta (Facebook and Instagram) and Google
- Analytics and website-performance providers
These providers may process personal information on our behalf or in accordance with their own privacy policies.
How We Share Your Information
We do not sell your personal information for money.
We may disclose personal information to service providers and business partners where necessary to operate our business, including processing payments, fulfilling and delivering orders, providing customer support, analysing website performance and conducting advertising and marketing.
We may also disclose information where required by law, to respond to lawful requests, prevent fraud or protect our legal rights.
Depending on your location, certain advertising or data-processing activities may legally be considered a “sale”, “sharing”, or use for targeted advertising. Where required by applicable law, you may have the right to opt out of these activities.
International Data Transfers
As we operate internationally and use service providers located in different countries, your personal information may be processed or stored outside the country in which you live.
Where required, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection in accordance with applicable privacy laws.
Cookies & Tracking Technologies
Our website uses cookies, pixels and similar technologies to:
- Operate essential website functionality
- Remember your preferences
- Analyse website traffic and performance
- Measure advertising effectiveness
- Personalise content and advertising
Depending on your location, we may request your consent before using certain non-essential cookies.
You can manage cookies through your browser settings and, where available, through the cookie or privacy settings provided on our website.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data-sharing activities where applicable
- Request a copy of certain personal information in a portable format
These rights vary depending on your country or region and may be subject to legal limitations.
To submit a privacy request, contact us at support@drive-smart.com.au.
Email & SMS Marketing
Where permitted by applicable law, we may send promotional emails or SMS messages to customers who have subscribed or otherwise agreed to receive them.
Message frequency may vary.
You can unsubscribe from marketing emails using the unsubscribe link included in our emails.
You can opt out of SMS marketing by replying “STOP” or following the opt-out instructions provided in the message.
Standard messaging and data rates may apply.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and transaction records, preventing fraud and complying with legal obligations.
Data Security
We take reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children's Privacy
Our website and products are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements or other operational reasons.
The latest version will be posted on this page with the updated date shown above.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: