Refund & Returns Policy

At Drive Smart, we want you to be confident when shopping with us. Please read our refund and returns policy before placing your order.

Order Cancellations

Orders may be cancelled for a full refund before they have been processed or dispatched. Once an order has been processed or dispatched, we are unable to cancel the order or provide a refund for a change of mind.

Change of Mind

We do not offer refunds or returns for change of mind once an order has been dispatched. This includes situations where:

  • You no longer want or need the product.
  • You ordered the wrong product.
  • You found the product cheaper elsewhere.
  • The product’s packaging or security seal has been opened or broken.
  • The product has been used or installed.

Please review your order carefully before purchasing.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, or you receive an incorrect item, please contact Drive Smart Customer Support.

We may ask you to provide your order details and reasonable evidence, such as photos or videos, so we can assess the issue and assist with troubleshooting where appropriate.

 If the product is confirmed to have an issue, Drive Smart will provide an appropriate remedy, which may include a repair, replacement or refund in accordance with Australian Consumer Law.

Returns

Please contact Drive Smart before returning any product.

If a return is required, our team will provide you with the appropriate return instructions. Please do not send products back without first receiving return instructions from us. 

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where you are entitled to a repair, replacement, refund or other remedy under Australian Consumer Law, Drive Smart will honour those rights.

Contact Us

  1. If you have an issue with your order or product, please contact our Customer Support team and we’ll work with you to resolve it.

  2. This is a summary of it - Drive Smart — New Refund Policy
    • ✅ Before dispatch: Full refund/cancellation allowed.
    • ❌ After dispatch: No refunds for change of mind.
    • ❌ Seal broken / box opened: No change-of-mind returns.
    • ❌ Product used/installed: No change-of-mind returns.
    • 🛠️ Faulty product: Contact Drive Smart first with photos/video; we’ll assess/troubleshoot.
    • 🔄 Confirmed fault: Repair, replacement or refund as required under Australian Consumer Law.
    • 📦 Wrong/damaged item: Drive Smart will resolve it at no cost to the customer.
    • 🇦🇺 ACL: Customer’s Australian Consumer Law rights always remain protected.