Shipping Information

Thank you for shopping with Drive Smart. Please review the information below before placing your order.

Order Processing Time

After your order has been placed and payment has cleared, our team begins preparing it for dispatch. Standard processing time is 1-2 business days. This does not include weekends or public holidays.

During busy periods, sales events, or unexpected delays, processing times may be slightly longer. If this happens, we’ll keep you updated as best as possible.

Shipping & Delivery Time

We ship from our international warehouse to customers in Australia.
Estimated delivery time is 6-10 business days once your order has been shipped.
Delivery times may vary based on your location, courier delays, weather events, or other unforeseen issues.

Shipping Costs

We offer fast and free delivery for all orders. There are no shipping costs.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Tracking may take 24-48 hours to update. If you need assistance, contact us at support@drive-smart.com.au or through one of our customer support channels on our website.

Shipping Restrictions

We currently ship within Australia only.

Some items may have shipping limitations due to size, material, or courier restrictions. If this affects your order, we will notify you immediately.

Order Changes & Address Updates

Once an order is placed, we cannot guarantee changes can be made. Please double-check your details at checkout.

If you need help, email us as soon as possible and we’ll try to assist before your order is processed.

Lost or Damaged Packages

Once your parcel has been handed to the courier, responsibility transfers to them. Drive Smart is not liable for lost, stolen, or damaged packages.

If something goes wrong, reach out and we’ll assist you in lodging a claim with the courier.

Contact Us

If you have any questions about this policy, please email us at support@drive-smart.com.au.  We’re here to help.