Shipping Information

Thank you for shopping with Drive Smart. Please review the information below before placing your order.

Order Processing Time

After your order has been placed and payment has cleared, our team will begin preparing it for dispatch.

Standard processing time is 1–2 business days. This does not include weekends or public holidays.

During busy periods, sales events, or unexpected delays, processing times may be slightly longer. If this occurs, we’ll do our best to keep you updated.

Shipping & Delivery Time

We ship from our international warehouse to customers worldwide.

Estimated delivery times vary depending on the destination country, location, local courier network, and customs processing.

Delivery estimates provided at checkout are estimates only and may be affected by customs clearance, courier delays, weather events, public holidays, or other circumstances outside our control.

Shipping Costs

We offer free international shipping on all orders unless otherwise stated at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where applicable, these charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also affect the delivery time of your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking information may take 24–48 hours to update after dispatch.

If you need assistance with your delivery, please contact us at support@drive-smart.com.au or through one of the customer support channels available on our website.

Shipping Restrictions

We ship to a wide range of countries and regions worldwide. However, certain destinations may be unavailable due to courier limitations, local regulations, or other shipping restrictions.

Some products may also have shipping limitations due to their size, materials, or destination-country regulations.

If we're unable to ship your order to your location, we'll contact you as soon as possible.

Order Changes & Address Updates

Once an order has been placed, we cannot guarantee that changes can be made before it is processed or dispatched.

Please double-check your name, shipping address, email address, and other order details before completing checkout.

If you need to make a change, contact us as soon as possible at support@drive-smart.com.au, and we'll do our best to assist.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

We'll work with you and the relevant courier to investigate the issue and determine the appropriate next steps.

Drive Smart is not responsible for delays or delivery issues caused by incorrect addresses provided at checkout, customs authorities, courier disruptions, or circumstances outside our reasonable control.

Contact Us

If you have any questions about shipping or your order, please contact us at support@drive-smart.com.au.

Our customer support team will be happy to assist.