Shipping Policy

Drive Smart ABN 25 692 819 220
Email: support@drive-smart.com.au

 

Thanks for shopping with Drive Smart. Here is everything you need to know about how we get your order to you. Please have a read before you buy.

Free shipping

Delivery is free on every order. There are no shipping costs at checkout.

Where we ship

We ship within Australia only.

Some items may have limits because of their size, materials, or courier rules. If that affects your order, we will let you know straight away.

How long it takes

There are two parts to this: getting your order ready, and getting it to your door.

• Order processing: 1 to 2 business days after your payment clears. This does not count weekends or public holidays.

• Delivery: about 6 to 12 business days after your order ships.

During sales, busy periods, or unexpected delays, things can take a little longer. If that happens, we will keep you posted.

Delivery times are estimates. They can change based on where you are, courier delays, or weather.

Tracking your order

Once your order ships, we will email you a confirmation with a tracking number. Tracking can take 24 to 48 hours to start updating. If you need a hand, email us at support@drive-smart.com.au.

Changing your order or address

Once you place an order, we cannot promise we can change it, since we move quickly to get it out the door. Please double-check your details at checkout. If you spot a mistake, email us as soon as you can and we will try to fix it before your order is processed.

Lost or damaged parcels

Once your parcel is with the courier, it is in their care. Drive Smart is not responsible for parcels that are lost, stolen, or damaged after that point. If something goes wrong, get in touch and we will help you lodge a claim with the courier.

Questions

Have a question about shipping? Email us at support@drive-smart.com.au. We are happy to help.